Senior Sales Operations Specialist

Responsibilities:

Take ownership of customers issues and follow problems through to resolution
Manage service quality to ensure customer satisfaction
Keep accurate records and document customer action and discussions
Exercise proactive service management to meet and exceed committed service levls, consistently and effectively
Analyse statistics and compile accurate customer facing monthly reports
Review and track cusotmer incidents and support existing customers' business requirements
Contract and Order Management
Support other business projects and ad-hoc duties as assigned, if necessary, from time to time

Requirements:

Bachelor's degree in business administration or related disciplines
Relevant customer service or technicial support experience in Information Technology or Tecommunications industry or from Data Centres
Passion to make a difference, result-oriented with good buisiness acumen, analytical skills
Proven ability to get things done through cross-functional units and establishing cross-functional relationships
Good Interpersonal Skill, Negotiation, Analysis and Project Management Skill
Position, confident, presentable and with an ability to listen and articulate
Communication skills that allow you to inform, help and advice customers clearly nad to liaise effectively with other professionals
Advanced troubleshooting, mutli-tasking skills and ability to work under pressure
Independent, attention to details and self-movitated
Candidate with less experience will be considered as Sales Operations Specialist