Service Manager, Sales & Business Management

Responsibilities:

Assist supervisor to support the team with an emphasis on performance management, operational efficiency, and effectiveness
Work actively with all stakeholders to work out the strategy for account and payment management, and customer engagement for the assigned customers
Coordinate with sales team and making recommendations for outstanding payment recovery action plan
Supervise the renewal quote creation progress to mitigate contract closure risks
Liaise with the assigned customers closely and ensure all follow-ups are actioned at the correct point in time
Take ownership of end-to-end customer onboarding process from sells to tolls within the agreed timeframes and quality standards
Partner with the sales and professional service team to support sales administrative tasks
Recognise potential risks and escalate any issues to the management in a timely manner
Assist to prepare the sales/business-related reports/analysis
Support other business projects and ad-hoc duties as assigned from time to time

Requirements:

Bachelor’s degree or above in Business Administration, Commerce or related disciplines
Minimum 8 years of B2B experience in account management, customer support in technology or telecom industries
High degree of analytical & business skills and independent judgment
Ability to communicate with all internal & external stakeholders and customers
Self-motivate, able to work under pressure by prioritize workload
Good interpersonal skills, tactful and diplomatic
Proficient in MS Office applications
Good command of written and spoken English and Chinese
Candidate with less experience will also be considered for Assistant Manager