Customer Success Manager

Responsibilities:

Handle the overall responsibility for managing key account customer relationship
Establish a trusted advisor relationship that works to ensure customer’s overall satisfaction with iAdvantage products & services
Develop success plans for customers that outline their critical success factors, potential issues, and provide recommendations
Develop and build strong relationships with Operation Team, Sales Team, and other cross functional teams
On-going account management for delivery & sales related area to ensure customer satisfaction

Requirements:

Bachelor’s degree in business administration or related disciplines
Experience in a high pressure, customer facing role
Solid experience in Customer Success position strongly preferred
Strategic accounts management experience in working with complex, multi-divisional, multi-geographical customers
Impressive executive presence and communication abilities
Passion for technology and for being a part of a fast-growing company
Ability to work effectively with working with cross-functional teams
Fluent in spoken and written English and Cantonese; Proficient in Putonghua